Job Title: Parts Specialist
Department: Customer Service
Reports To: Customer Service Manager
FLSA Status: Non-exempt hourly
ASI Doors Parts Specialist is a customer-centric role which focuses on defining, researching, quoting, and entering orders for required parts per customer needs. This role works very closely with internal teams to ensure timely and accurate support is given to ASI’s customer base.
Essential Duties and Responsibilities
This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.
Education and/or Experience
High school diploma and three years of related experience. Experience from a Manufacturing or service setting is required. Two years technical parts experience is preferred.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, customers, and employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.
An individual who is Mechanically Inclined will be essential to success in this role. Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit. The employee frequently is required to use hands to finger, handle, or touch objects, tools, or controls and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move records, files, and reports weighing up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.