Join the dynamic, innovative atmosphere at ASI Doors, Inc., the leading manufacturer of high-performance door systems for cold storage, industrial and cleanroom applications. ASI provides a competitive salary as well as an excellent benefits package.
This is a supervisory role that defines the standards for excellent customer service, develops and oversees the processes to meet those standards and allocates resources to execute on the processes. Field Service and Parts Support positions report to the Technical Service Supervisor. This role interacts directly with Customers, Distributors/Dealers, third party partners, and internal departments.
Essential Duties and Responsibilities:
This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.
Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Education and/or Experience
Requires Associate’s degree and five years of related experience, or ten to twelve years of progressively responsible related experience, or a combination of education and experience. Experience from a Manufacturing setting is required. Construction industry experience is also preferred. MS Office, Order Processing Systems, and Project Management software experience, including ERP and CRM is required. Technical aptitude for mechanical systems and electrical controls is required. Basic experience in interpreting engineering drawings.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, customers, and employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.
An individual who is Mechanically Inclined will be essential to success in this role. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit. The employee frequently is required to use hands to finger, handle, or touch objects, tools, or controls and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move records, files, and reports weighing up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Our Mission: Achieving high performance by opening up our employees, partners, and customers to what’s possible for growth.
Our Values: Accountability, Service, and Integrity
If you are interested in being part of an exceptional team and making a difference, please send your resume along with salary requirements to email@example.com