Any return material requests must follow the requirements as noted below:
- All items requested to be returned to ASI Doors require authorization prior to shipment.
- All items being returned to ASI Doors require an ASI Doors assigned RMA number, including items related to warranty claims. Any unauthorized return items received without an assigned RMA number will not be eligible for credit and can be returned to the shipper at their cost upon request.
- All returns must include a copy of the ASI Doors issued RMA form and the box labeled with the ASI Doors issued RMA number to be eligible for credit.
- Stocked replacement parts are eligible for return 60 calendar days from the date of shipment.
- Only stock parts in new and unused condition in original packaging are returnable.
- Non-warranty Parts that have been installed are not eligible for return.
- Any configured or made to order items are NOT returnable under any circumstance.
- Non-warranty electrical parts are not eligible for return.
- ASI will not accept returns of any items that have an individual list price less than $100.
- Return shipping costs are the responsibility of the RMA requestor and are not refundable.
- RMA part(s) received noted as damaged by ASI Doors are not eligible for credit, and the shipper should file a freight claim through their carrier.
- All non-warranty returns are subject to 30% restocking fee once approved for credit.
- Parts received at ASI in conjunction with a warranty claim that are found to not be defective are not eligible for credit and an invoice to the servicer will be generated for billable parts. If requested, they can be returned to the servicer at their cost.
- RMA part(s) must be received at ASI Doors within 30 days of the RMA number being assigned, or no credit will be issued.
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Response Time
We typically respond to all inquiries within 1 business day during our regular hours.